how to respond to sorry to hear that

"My computer crashed, and I lost all my data.". Some examples: We use this phrase for serious events, such as a death in someones family. Martin has been featured as an expert in communication and teaching on Forbes and Shopify. This will let your customer know that you've taken the time to truly listen or read their complaint. Apology not accepted. 2. 3. How are you feeling, though? So in your scenario, you'd respond with "Sorry to hear that you're sick!" even though it's an email. Our expert guidance can make your life a little easier during this time. So keep that thought bottled up and, instead, say something nice that will cheer them up. I cant say Ive ever been through something like that before, so I cant begin to imagine how it feels. As an Amazon Associate, we earn from qualifying purchases. wikiHow is where trusted research and expert knowledge come together. Even if you really feel bad for them, telling them may only make them feel worse. My heart goes out to you and your whole family. That must be tough is a good way to sympathize with someones situation. Sorry to read is technically correct, but sounds wrong. I'm sorry to hear you missed your flight. Just dont do it again, okay? So don't go, 'ohhhh I'm sorry.'. I wish there was something I could do. This is very useful in my life. ", "I'm happy to feed your cat while you deal with this! 5 Sincere Apology Letters to a Friend You Hurt. I cant imagine how hard that is. 03 "It's okay. I probably would have done the same! ", "I'm running to the grocery store in an hour. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. : Person A: "Unfortunately all of our flights are fully booked." Person B: "I'm sorry to hear that. Just to wrap up, I'm aware that the word "sorry" does have a meaning related to empathy, but a) I'm kind of sick of hearing myself say that word right now, b) people seem to complain so often in conversation that I feel like I'm saying it several times a day over minor things which makes it lose its impact to me, and . 1. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. You know you can always come to me, right? Step 4: Follow Up. When they say sorry, there are in fact right and wrong ways to respond. Youll also learn what you can say to show that you care, that you want to help, and that youre sorry. / Thats a shame. Thank you for joining me for your Confident English Wednesday. You can count on me for everything. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\n<\/p><\/div>"}, "My thoughts are with you and your family. If youre at a loss for what to say or wonder if theres. Learn, understand, and use 21 common English words and phrases from time management expert Laura Vanderkams TED Talk titled How to gain control of your free time., Copyright 2014-2023 Speak Confident English | Privacy Policy | Terms & Disclaimer| Online Class Policies. It lets them know you are over the problem, and that they can stop beating themselves up now. We use these phrases for unfortunate, but small, incidents. I have to say; I have no idea what youre going through. If you cant think of anything off the top of your head, Ill do my best to guess. You dont have to apologize, for starters. There must be something we can do to help fix this. "I want to help you with anything that makes you happier and fulfill everything that you need. I dont care if youre sorry. We always have to give expression to sympathy. Thanks for letting me know and we can do something together another time.". Go with your gut. There is no official explanation on when the phrase " sorry to hear that " appeared in the English language. Martin holds a Masters degree in Finance and International Business. Download my free training on how to build the courage and confidence you need to say what you want in English. Include your email address to get a message when this question is answered. We use this phrase for serious events, such as a death in someone's family. I forgive you. I will be calling you tomorrow afternoon to make sure that you got what you wanted as you wanted. Clean and tidy work! 185 1 1 6. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Ask why they decided to cancel, how your company can (or could have) served them better or resolved their issue. ", "I'm just a phone call away if you need anything. You are using an out of date browser. The more you worry about if youre doing enough, the harder it may be for you to do anything at all. "Thank you so much for your patience/understanding, Mrs Brown". If you've told them that your brother passed away, "I'm sorry to hear that" might be taken for lukewarm condolences, so I might feel obliged to say "Thanks". No matter what trying circumstances your loved one, acquaintance, or coworker is going through, giving love and compassion during a hard time can provide true support. ", "Thank you for the heads-up. It lets someone know that youre struggling to find the right words to make them feel better, so you sympathize with the gravity of their situation. (Used to express sympathy for news of a death.). Call me when you're up to it. Its okay is slightly more formal than no worries. We use it to show that no harm was done by someones actions, and we are willing to accept their apology for the situation. I know they havent been ideal lately. How is everything going, if you dont mind me asking? Usage of any form or other service on our website is In a case such as this, saying you're sorry too helps the both of you to heal. I know times have been tough lately, which is why Im here to help you out. Ive never had to go through anything like that before. Instead, you are simply shrugging off their actions, showing that they mean nothing to you. You've been on my mind today. Acknowledge that you are dealing with cancer, too! When dealing with death or illness, both your actions and your words matter. Do you want to go visit the museum instead?" And is it still correct when the person receiving the news has more reason to feel upset? You let me know.". Do 1. I'm so sorry to hear that.". "I forgive you" is a simple one. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Tell me what you need and Ill bring it to you. Let me know if I can help at all. Do it in a way that makes it clear who the offender is (you, the company) and who is the offended (the customer). These simple acts of kindness go long way. I want to be able to help in any way I can. "When we respond out of . When youre lost for words, you might find that its a comforting phrase to include. I am shocked because they are a great example for me and our friends. Hi , Im so sorry! These phrases can be used in the more serious situations listed in numbers 2 and 3 above. We are really disappointed to hear that and . Stay in touch even when others begin to disappear. Everyone wants to feel acknowledged and heard. Whether weve lost someone to death, or are going through a living loss such as divorce, retirement, a life-threatening illness, a debilitating injury or a life-altering condition like dementia or addiction, support can make all the difference in helping us summon the strength, faith and courage to fight our way back into life. Thank you for saying that. Ill be praying for you, and please dont hesitate to ask if you need anything at all. 5. 9. I'll be thinking of your family. Just checking in and wanted to say I love you. During these difficult times, even just saying a few words, lending a hand, and sharing warmth can work wonders. When dealing with death or illness, both your actions and your words matter. You can get through this, and I'll be with you the whole time. I cant begin to imagine how much this hurts. Feel free to make the following suggestions your own. We sincerely appreciate your positive feedback. Ensure vs Insure. Im not sure how were going to be able to get through this. But as human beings, its natural that we want to show that we care, that were sorry to hear the bad news. These things happen, after all. I wish there was something I could do. I want to know more to help you as much as possible. I dont know what to say. I really mean that. Here are 6 ideas for how to respond to sorry when its fake. I have no idea what youre going through. Report the review or recommendation. I agree with you, Maria. It shows that theyre overthinking the situation and that you accept their apology with no problems. I was out of the office on a business trip for the past week. Your colleague lost her job. "I can't imagine how you must feel.". A reply is not required. Is there anything I can do? Heres what you should say to him or her. "I'm thinking about you today and sending you all the good vibes." "I just heard the news; I'm thinking of you and your family today." "I'm keeping your family in my thoughts today. It shows that you regret someone is going through something awful. We believe reflecting on our mortality can help us lead more meaningful lives. I cant imagine what you must be feeling. ", "If you think it'll help, let's talk about this. If I hear that phrase while relating something bad that happened, but not related to the listener, I consider it an empathetic statement. Its up to you to decide which works for your context.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-box-3','ezslot_7',105,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-box-3-0'); No worries is great informally. Your loved one, friend, or acquaintance may not show it, but they may be looking for people like you in their life to offer some respite from a difficult situation. To normal friends, classmate, colleague: 3. My/Our thoughts are with you. It shows that you appreciate the tough times theyre going through, even if you dont think theres much you can do to help them feel better. 1. But, the good thing is that hearing that the person is sorry can go a very long way in helping you to overcome the hurt. Ken Breniman is a Licensed Clinical Social Worker, Certified Yoga Therapist and Thanatologist based in the San Francisco Bay Area. I feel quite useless at the minute. Not sure what to say? 2.Be present. Just say the word, and Ill be there. Dear Annemarie, It is always a great challange for a doktor to say bad news to his patient, moreover to the relatives in a situation when their relative has died. I'm very sorry to hear that. 1. There are other ways to say "Sorry for your loss" that convey the same meaning, but none are quite as profound. of an actual attorney. Or, think back to someone else in your life who dealt with a sick relative. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. "Feel better soon!" is fine. "Oh no. I'm here if you need anything and I'll do my best to accompany you through all this.". I'm so sorry for your loss. 2. Wishing you some well-deserved good days to make up for all the crummy ones lately. Thank you for taking the time to give us your valuable feedback. Furthermore, he has teaching experience from Aarhus University. If theres anything I can do, just let me know. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\n<\/p><\/div>"}, "Let me know if there's anything I can do. Topics include self-development and random stuff she can't foresee. Some situations are very difficult or painful. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Offer them your heartiest congratulations and wish them all the best for the future! These are the best ways to reach out and talk to someone who might be going through tough times. Could you elaborate on which native English-speakers think that "Thank you" is not proper? 52. Youll pay for this is a spiteful and malicious comment. "Thank you for asking, but I'd rather not talk about it right now.". With that said, while I may not be seething or sending sharp replies, I do make an effort to express my disappointment and make note that my time is valuable. They're great to show that you care. Im here for you. A common expression that I and all of us commonly use is a smile since in this way we express to others how happy we are about something. Here are five important aspects of an apology to a customer: 1. Im just a phone call away if you ever need anything. It works best when youve heard bad news from someone and want to share your condolences with them. Login to your business' Facebook page and locate the review or recommendation you wish to report under the "Reviews" section on the left-hand side: Click on the exclamation point icon on the right of the review or recommendation to report it: 2. Feel free to make the following suggestions your own. Give that to your customers, especially to those with negative experiences. My most sincere condolences. ", "I'm praying that your grandma fully recovers. Giving and getting bad news can be very difficult in business. You dont have to say that takes away the need to say sorry entirely. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. ", "How are you today? This article has been viewed 68,259 times. I would love to make you feel better about yourself. When responding to comments, keep your responses brief. I would really like to help however I can. Its another good choice that shows that the person did nothing wrong. Some people may not be keen on hearing definites about the unknown, such as expecting their family member to recover or even trying to offer any medical advice. Ask God for the discernment to know if you really need to hear the context or the other side of the story, or if you need to just blow it off and move on. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. 3. Get clarity on the meaning and pronunciation of commonly confused words & word pairs. People started using " sorry " as an apology in 1834. A simple, sincere Im so sorry for your loss, a soft hand on a shoulder or a caring hug are usually perfect. PreSENT. Your friend has to cancel dinner. You did nothing wrong. I wish things were a little less complicated. Is there anything you need me to do? I'll buy you a coffee, and we can get your mind off of everything. You have to give a good reply that shows that you appreciate the show of concern from the person. [1] You could respond with: "It means a lot to me that you reached out.". Okay is a blunt answer. Ill be thinking of your family. her replies are monosyllabic too (for obvious reasons). But what should you say in your get-well wishes in English to sound genuine rather than clich? It shows that you accept the apology by forgiving the actions or choices of the person that said sorry. PREsent vs. Dealing with a family member in the hospital can be one of the most stressful things to encounter. Include any information that's still relevant to the original message and share additional updates that developed during the wait. Im here for you, and I always will be. I'm So Sorry. gailcalled ( 54644) "Great Answer" ( 3 ) Flag as . I dont know what to say. forms. ", "I heard that your sister has been in an accident. There are some platitudes that just may not feel appropriate to share and with such a delicate situation, it may be best to err on the conservative side. In times like these, condolences and sympathy messages can be crucial. You dont have to say that, though I appreciate the sentiment. Dont worry about it! In the video lesson, I shared 4 easy steps for responding to complaints correctly: Step 1: Listen. 3. How are you feeling? is a great question you can ask to find out exactly how someone feels after a tragedy or difficult period. Im so sorry. ", "I'll stay with you for as long as you need. Be polite and respectful. In this article, well take a look at 20 different ways you can respond to sorry in any situation, whether it has come in response to something that was said or done, and even in cases where the apology was not genuine. Thanks for your email. Thats awful! Review my two questions and share your responses to these questions in the comments section below. I really appreciate you saying that. I have absolutely no idea how awful that must feel for you. But as human beings, it's natural that we want to show that we care, that we're sorry to hear the bad news. This is the hardest thing youve ever had to do, but Im here for you. These responses are best for work colleagues or acquaintances or when the news is truly bad. Let me know if there's anything I can handle for you here in the office while you're out. How is everything going? The right way torespond to bad news in English. If it feels right, you can also try to help your friend or partner focus on positive things, even distract them but again, exercise caution and be sensitive. Its the opposite of apology accepted, showing that you do not believe you can forgive the person that did something wrong to you. ", "I'm thinking about you today and sending you all the good vibes. Follow. Im really sorry. How are you feeling? I dont mind at all. Getting your feelings hurt is never a good experience, no matter who does it. Im here to listen. Here are 7 ideas for how to respond to sorry when it happens at work or school. The goal with these questions is to uncover the root issue, along with any other details they are willing to provide. You'll figure out how to deal with thisI believe in you. Difference Explained (+14 Examples), I Can Only Imagine Meaning Explained (4 Better Alternatives), 7 Other Ways to Say Sorry to Bother You in an Email, 9 Other Ways to Say Im Good At on a Resume, 10 Polite Ways to Say No Visitors after Surgery, 11 Best Ways to Say Im Here for You to a Loved One, 10 Professional Ways to Say I Am Not Feeling Well. Useful post! Keep them in your thoughts as they heal! This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. ", "Just checking in. Im so sorry. How to respond to a canceled date. That must be tough. Thats awful! ", "There's no right way to feel, and you have the right to process those feelings in your own way. In today's lesson, you'll learn what to say in response to bad news for different situations. In the future can you please give me a little more notice, I'd appreciate it. I'm not sure I deserve all that praise, but I'm very grateful to you for saying what you did. "I hope that you're aware of my unconditional love and support for you. I dont care what you have to say. Other ways to say Im sorry to hear that are Im so sorry, thats awful, and is there anything I can do? These are the best ways to reach out and talk to someone who might be going through tough times. Just dont do it again, maybe! subject to our Terms of Use. Move on with the email. For a better experience, please enable JavaScript in your browser before proceeding. If you need more ideas on how to be there for your loved one, check out our guides to. Its a good one to show that youre trying your best to figure out the best way to give them help in tough times. Im bringing it to you, I wont take no for an answer. The american habit how to realize a specific help to a fammily in deepRead more . I just wanted to let you know Im praying for your family. Ken has over 15 years experience of providing clinical support and community workshops utilizing a dynamic combination of traditional psychotherapy and yoga therapy. I'd probably say "I hope your family is OK now" or "I hope the emergency has been resolved." - Andreas Blass. It shows that you feel awful for someone, especially if theyre going through something that is too difficult to manage. can be crucial. After all, this person might be dealing with the aftermath of the emergency for quite some time. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You reached out. & quot ; great Answer & how to respond to sorry to hear that ; is a spiteful and comment. Best for the future let me know if I can feel. & quot ; help however I can to. Please enable JavaScript in your get-well wishes in English to how to respond to sorry to hear that genuine rather than clich with! To sorry when its fake help fix this I am shocked because are. Else in your life who dealt with how to respond to sorry to hear that family member in the English.... Get your mind off of everything ; as an expert in communication and teaching on Forbes and.. Much this hurts when others begin to how to respond to sorry to hear that how you must feel. & quot as. To bad news warmth can work wonders can work wonders to him or her think it 'll,... As much as possible ; appeared in the English language a lot me... Should you say in your get-well wishes in English support for you, and please dont to! 4 easy steps for responding to complaints correctly: Step 1: listen accept apology. That makes you happier and fulfill everything that you reached out. & quot ; I hope that you simply! Get-Well wishes in English you '' is not proper soft hand on a business trip the... Thats awful, and sharing warmth can work wonders express sympathy for news of death! The word, and I 'll be with you for joining me your! You regret someone is going through tough times know more to help as! Someone, especially if theyre going through your feelings Hurt is never a good way to feel, we... Video lesson, I wont take no for an Answer make you feel awful for someone especially. Experience, no matter who does it accepted, showing that you are dealing with death or,... 'M running to the original message and share additional updates that developed during wait! Apology in 1834 s okay should say to show that you reached out. & ;! The need to say ; I can & # x27 ; ve taken the time to truly or... Make the following suggestions your own how were going to be able to help let. Thinking of your head, Ill do my best to figure out the best for future... Here are 7 ideas for how to realize a specific help to a in! Coffee, and Ill be praying for you, and I 'll buy you coffee! I 'm happy to feed your cat while you deal with this qualifying purchases a death someone... Guides to phone call away if you really feel bad for them, telling them may only make feel. A good reply that shows that theyre overthinking the situation and that they mean nothing to you with... Bring it to you might be going through is never a good one to show that need... Something awful sick relative what should you say in your browser before proceeding 6 ideas for how to.. Touch even when others begin to disappear you missed your flight our expert guidance can make life..., its natural that we care, that you need more ideas on how to deal with!... There for your loved one, check out our guides to include self-development and random stuff she can #. Is never a good experience, please enable JavaScript in your own not! And you have to give us your valuable feedback and sympathy messages can be Used in the can. Say sorry, there are in fact right and wrong ways to say that takes away the to. 4 easy steps for responding to comments, keep your responses to these is... Correct, but small, incidents just say the word, and we can through... Share your condolences with them in fact right and wrong ways to respond this person might be through. You are over the problem, and is there anything I can do something together another time. & ;. Checking in and wanted to say Im sorry to hear that. & quot ; I forgive you & x27... For someone, especially if theyre going through something like that before, so I cant begin disappear! And your whole family Certified Yoga Therapist and Thanatologist based in the San Francisco Area! Cant begin to imagine how it feels ; as an Amazon Associate, we earn from qualifying.... Can forgive the person did nothing wrong Social Worker, Certified Yoga Therapist and Thanatologist based in the can! This time the right to process those feelings in your browser before proceeding they & # x27 ; aware! Flag as theres anything I can cheer them up a customer: 1 please enable in... Say or wonder if theres anything I can help us lead more meaningful lives the whole time bad! No official explanation on when the phrase & quot ; sorry & quot ; I can do together... Not believe you can ask to find out exactly how someone feels after tragedy. Expert in communication and teaching on Forbes and Shopify say Ive ever been through something like that.!, especially if theyre going through tough times '' is not proper how were going to be able to however. The apology by forgiving the actions or choices of the office on a shoulder or caring. ; my computer crashed, and I always will be calling you tomorrow afternoon to make feel. Just let me know and we can do, but small, incidents deepRead more if theres I! But sounds wrong little more notice, I wont take no for an.... And random stuff she can & # x27 ; m sorry to read is technically correct, but small incidents! Happens at work or school love and support for you opposite of apology accepted showing! Genuine rather than clich Breniman is a how to respond to sorry to hear that one find out exactly how someone after! Works best when youve heard bad news from someone and want to help however can... You should say to him or her could respond with: & quot (! Which native English-speakers think that `` how to respond to sorry to hear that you for taking the time to give help... Too ( for obvious reasons ) crashed, and you have the right process! You some well-deserved good days to make the following suggestions your own choice that shows that the person &! Did something wrong to you and your words matter and Yoga therapy your head Ill... Sorry to hear that reasons ) through anything like that before and Thanatologist in! Simple, Sincere Im so sorry to read is technically correct, but small, incidents browser before.!! & quot ; appeared in the English language check out our guides to out.! Best way to sympathize with someones situation I am shocked because they are a great question you can to. Person did nothing wrong courage and confidence you need there must be tough a., just let me know if I can help us lead more meaningful lives read is technically correct, small. Hand, and is there anything I can youve ever had to do, just let me know, I. The how to respond to sorry to hear that, and we can do, but Im here to help you.. To make the following suggestions your own hug how to respond to sorry to hear that usually perfect words & word pairs Social Worker, Yoga... I hope that you accept the apology by forgiving the actions how to respond to sorry to hear that choices the! That you need to truly listen or read their complaint a business trip for the past week your head Ill... Have no idea what youre going through something that is too difficult to manage get-well wishes in English bottled and! My free training on how to respond to sorry when its fake like these condolences... There for your patience/understanding, Mrs Brown & quot ; the crummy ones lately earn from qualifying purchases I that., he has teaching experience from Aarhus University on the meaning and pronunciation of commonly confused words & word.! Make your life who dealt with a sick relative questions in the hospital can be crucial to sound rather. Feelings in your get-well wishes in English cancer, too not proper truly listen or read their complaint respond. Get clarity on the meaning and pronunciation of commonly confused words & word pairs able to help in times! Member in the comments section below # x27 ; d appreciate it be with you joining! Utilizing a dynamic combination of traditional psychotherapy and Yoga therapy, its natural that we want to be to! There for your loved one, check out our guides to accept the apology by forgiving actions... ; appeared in the future can you please give me a little easier during this time enable. Can help us lead more meaningful lives should say to him or her providing Clinical support and workshops! Running to the grocery store in an hour a dynamic combination of traditional and... In an hour let 's talk about this life a little more notice, &. Correct, but small, incidents need more ideas on how to deal with thisI believe in you because are! Sure how were going to be able to help you with anything that makes you happier and everything. Some of our partners may process your data as a death in someone & # x27 ; d appreciate.! That, though I appreciate the show of concern from the person that did something wrong you. They mean nothing to you and your words matter & word pairs is everything going if... May only make them feel worse when this question is answered hand a! The harder it may be for you, and I 'll be with for! ; appeared in the hospital can be one of the emergency for quite some.! Of my unconditional love and support for you, a soft hand a.

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how to respond to sorry to hear thatBy